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How does AppLevel differ from the Managed Network
Service I'm use to having?
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AppLevel gives you the control. In the past, customers had
to rely on the service provider to monitor how well they
were doing and the level of that reporting has been
limited to Layer 2. AppLevel allows you to see, to Layer
7, what is happening on your network so you can
troubleshoot, do capacity planning, and even prioritize
your traffic.
Who is watching my network?
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AppLevel is monitored 7/24 by a team experts who can
identify a network issue, isolate it, and (if needed)
dispatch the appropriate engineer to fix the issue.
How does Managing to Layer 7 benefit my
company?
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By seeing to Layer 7, you identify mission critical
applications and protect them from non-mission critical
applications that can bring a network to it's knees.
Bandwidth hogs like FTP, email, or streaming video can be
identified and or controlled to protect the business from
unnecessary outages.
How does AppLevel help in a Converged network
environment?
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By being able to allocate bandwidth "on demand"
to applications like Voice over IP, now it becomes much
more cost effective for voice and data to share bandwidth.
How can I make sure that the bandwidth is available for
my mission critical applications?
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AppLevel's Platinum program allows you to consult with
AppLevel Engineers to design a policy that will ensure
mission critical applications are always protected.
Is there someone I can talk to when I have a
problem?
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AppLevel Helpdesk is available 7/24 to handle your
troubleshooting issues.
When are trouble tickets closed?
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The AppLevel Helpdesk does not close a ticket until the
customer says he is satisfied. We are not in a hurry to
close a ticket until we know the customer is happy.
Can I run my own reports?
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Yes - With AppLevel Gold or Platinum.
Can I use this as a troubleshooting tool?
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